Refund policy

Returns
Our policy permits returns or exchanges within 30 days of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For skeins of yarn, this means that they cannot be wound into balls different from their original condition of sale whether by you or by us.  Yarn samples are also not returnable.

In addition, we will not give refunds for gift cards purchased or patterns purchased and delivered by digital download/PDF.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.  Shipping costs are non-refundable, and you are responsible for paying return shipping to us, unless we have agreed otherwise in advance.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days after our notification to you that your refund has been approved.

Late or missing refunds (if applicable)
If you believe haven’t received a refund within the above timeframe, please proceed through the following steps:
1) check your bank account
2) contact your credit card company to see whether the refund is in process because it may take some time before your refund is officially posted.
3) if the refund has been processed, please contact your bank to see whether the funds have been misapplied. There is often some processing time before a refund is posted.
If you’ve followed these steps and you still have not received your refund, please contact us at info@rowhouseyarn.com.

Sale items (if applicable)
Only regularly priced items may be refunded or exchanged. Sale items cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at info@rowhouseyarn.com and send your item to: 2400 NW 80th Street, #202, Seattle, Washington US 98117.

Shipping costs are not refundable, nor will we give you store credit for shipping costs. We will, however, pay for any shipping charges relating to the exchange of a defective or damaged item.

Gifts
If the item was purchased as a gift and shipped directly to you as the intended recipient, and this is noted in the purchaser's order, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed or emailed to you.

If the item wasn’t purchased as a gift, or the original purchaser had the order shipped to themselves to give to you later, we will send a refund to the original purchaser.

Shipping
To return your product, you should mail your product to: 2400 NW 80th Street, #202, Seattle, Washington US 98117.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping paid by us, if any, will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.