How do I find the videos for a design (or pattern) I purchased?
There are two ways to access the digital versions of our designs (or patterns) on our website. First, though, you must be logged in to your account; you had to create an account to make a purchase.
1) After logging in, use the 'search' function in the upper right hand corner, and search for the pattern name. A 'digital design' version of the pattern will be unlocked for you. You can use that through your tablet, computer or phone to click through to the relevant videos.
2) After logging in, go to the 'Purchased Patterns' menu under 'Shop' -- 'Designs'. You will find it there too, though you may have to toggle through an empty page or two to find it (there is an explanation here that we are working to fix!).
Will you wind the hanks of yarn I've purchased into balls?
Yes! We offer a free ball winding service for our customers. We'll wind hanks into center-pull balls - please select this option at checkout.
Please note that yarn wound into balls (either by you or by us) is not returnable. Yarn can be returned if it is in its original packaging and condition.
What if I'm trying to match a dye lot?
We recommend emailing us at email@example.com before placing an order with your existing yarn information. We will check to see whether we have a match within 24 hours.
How do you match hand dyed yarns?
Since the yarns are hand dyed in small batches, and are usually not assigned dye lots, we will visually match skeins together in natural daylight to achieve the best possible match. If we do not have skeins that we think match closely enough to fulfill your order, we will reach out to you via email to discuss how to proceed before shipping your yarn.
We strongly recommend purchasing all of the yarn you need for your project at one time, as it can be challenging to match hand dyed yarn that we don't have in our office. We also recommend alternating skeins of yarn when working with hand dyed yarns.