Shipping
Orders received before Noon Pacific Time will be shipped out that business day if at all possible. Orders received after 12:01pm Pacific Time will be shipped out the following business day. If your order will be delayed, we will get in touch to advise you of this and of our expected date of shipment.
Returns
Our policy permits returns or exchanges within 30 days of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For skeins of yarn, this also means that they cannot be wound into balls different from their original condition of sale whether by you or by us.
In addition, we will not give refunds for gift cards purchased.
To complete your return, we require a receipt or proof of purchase. We place a packing slip into every order that contains a section that outlines how to return your purchase. Please fill out the packing slip with the appropriate information and send it back to us at the address indicated on the form.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. Shipping costs are non-refundable.
Any yarn that is wound into balls from a skein are not returnable, refundable, or exchangeable.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you believe you haven’t received a refund within the above timeframe, please proceed through the following steps:
1) check your bank account
2) contact your credit card company to see whether the refund is in process because it may take some time before your refund is officially posted.
3) if the refund has been processed, please contact your bank to see whether the funds have been misapplied. There is often some processing time before a refund is posted.
If you’ve followed these steps, and you still have not received your refund, please contact us at alison@rowhouseyarn.com.
Sale items (if applicable)
Only regularly priced items may be refunded or exchanged. Sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at alison@rowhouseyarn.com and send your item to: P.O. Box 661839, Los Angeles, CA 90066.
Shipping costs are not refundable, nor will we give you store credit for shipping costs. We will, however, pay for any new shipping charges relating to the exchange of a defective or damaged item.
Gifts
If the item was purchased as a gift and shipped directly to you as the intended recipient, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.
If the item wasn’t purchased as a gift, or the original purchaser had the order shipped to themselves to give to you later, we will send a refund to the original purchaser.
Shipping
To return your product, you should mail your product to: P.O. Box 70325, Seattle, WA 98107.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.